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Duties & Responsibilities-
The customer facilitation agents have been provided orientation to help commuters and also provide general information about the Metro. The stationing of customer facilitation agents is the latest in the series of steps by the DMRC to facilitate passenger movement at stations. Earlier steps include posting security guards at platforms to guide commuters, such as guiding lines for boarding and de-boarding at platforms, regular announcement in trains and platforms, distribution of leaflets and screening of awareness films.
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