Don’t have an account? Sign Up Free!
Fill in your e-mail address below and we will send you an email with further instructions.
We are seeking a skilled and proactive Service Coordinator – Chiller to join our HVAC service team in Kolkata. The ideal candidate will be responsible for coordinating service and maintenance activities related to chillers, managing customer service calls, ensuring timely dispatch of service engineers, maintaining service documentation, and ensuring customer satisfaction.
Key Responsibilities:
Coordinate service, maintenance, and breakdown calls for HVAC chiller systems (centrifugal, screw, scroll, absorption types).
Schedule and dispatch service engineers to client sites.
Monitor and track service requests, job completion, and feedback.
Maintain daily reports, service logs, AMCs, and maintenance records in coordination with the service team.
Communicate effectively with customers regarding service status, queries, and follow-ups.
Ensure spare parts availability and coordinate with the inventory/parts department.
Support the sales and service teams in preparing quotes for AMCs and repairs.
Assist in warranty and after-sales support.
Handle emergency calls and service escalations promptly.
Maintain compliance with service standards and safety protocols.
Key Skills & Requirements:
3–6 years of experience in service coordination within the HVAC industry, specifically dealing with chillers.
Strong knowledge of chiller systems and their service processes.
Excellent communication and interpersonal skills.
Proficient in MS Office (Excel, Word) and service management software.
Ability to work under pressure and handle multiple service calls efficiently.
Diploma or Bachelor's in Mechanical / Electrical / Refrigeration Engineering preferred.
Hi! Simply click below and type your query.
Our experts will reply you very soon.