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ü Managing a team of customer service employees.
ü Answer phones and track client’s service records
ü Schedule technician to attend clients complaint at site
ü Act as liaison between client & company
ü Respond to any issues that occur during the delivery of services
ü Maintaining compliance with policies and procedures.
ü Offering excellent customer service.
ü Displaying extensive product knowledge.
ü Overseeing the work of every employee in your team.
ü Conducting service quality assurance surveys with customers and reporting findings to the staff.
ü Handling customer complaints brought to your attention.
ü Motivating the team to perform at their best.
Qualifications & Skills
ü Must be Graduate
ü Minimum of 2 -3 years experience.
ü Computer literate.
ü Management skills.
ü Excellent customer service and problem-solving skills
ü High quality organizational skills
ü The ability to work well under deadlines and to multitask
ü The ability to build relationships and coalitions within the community
ü Excellent verbal and written communication skills
ü Excellent critical thinking and problem-solving skills
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