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Customer Service
Maintaining a high level of customer satisfaction by providing timely and effective solutions.
Communicating clearly and effectively with users to understand their needs.
Following up with users to ensure that their issues have been resolved satisfactorily.
Documentation and Reporting
Recording detailed information about user issues and solutions in a ticketing system.
Creating and maintaining documentation for common issues and solutions.
Generating reports on support activities and identifying trends or recurring issues.
Good Communication skills. (Hindi / English)
Basic Knowledge of computer & Microsoft Excel.
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