Contact Center Associate - Job Id 11082

Bangalore (Karnataka-India)

4-6 Yrs

Date Posted: Jan 08, 2026

To assist customers with queries related to their investments, products , features etc via calls and chats and deal with multiple customers
Acquire required product and process knowledge and keep a track of all the changes
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools and record all customer interactions
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Follow the escalation matrix and SLA to achieve process goals
Gather customer feedback and share with our Product team for improvement
Flexible to switch roles when needed and support chat to keep the BAU activities running smoothly.
Flexible to work on rosters - 5 days a week and rotational offs

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