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Operating Officer – Real Estate - Job Id 11060

Gurgaon (Haryana-India)
5-7 Yrs
1000000 INR - 1500000 INR Yearly
Date Posted: Dec 06, 2025
Skills Required:

Job Description

We are looking for a proactive and experienced Operating Officer to oversee day-to-day operations, streamline processes, manage teams, and support overall business growth. The ideal candidate must have strong operational expertise within the real estate sector and the ability to coordinate across sales, marketing, customer service, and project teams to ensure smooth functioning of the organization.

Key Responsibilities

  1. Operations Management
  • Oversee daily operations across sales, pre-sales, documentation, CRM, and administrative departments.
  • Implement effective SOPs to ensure seamless workflows and efficient coordination.
  • Track operational KPIs and ensure timely execution of tasks across teams.
  1. Sales & Business Support
  • Work closely with the sales leadership team to improve conversion efficiency.
  • Ensure smooth handling of client inquiries, site visits, lead closures, and post-sales processes.
  • Support channel partners and developer relationship teams with timely information and operational coordination.
  1. Process Improvement
  • Identify gaps in operations and introduce solutions to improve productivity.
  • Develop and implement tools, templates, and automated systems to streamline processes.
  • Standardize documentation, reporting formats, and communication channels.
  1. Team Management
  • Supervise operational teams and ensure target-driven performance.
  • Conduct regular team meetings, training, and performance evaluations.
  • Build a culture of discipline, accountability, and high execution standards.
  1. Client & Developer Coordination
  • Ensure premium customer experience from first interaction to key handover.
  • Collaborate with developers, brokers, and internal teams to ensure timely updates, project information, and alignment.
  • Resolve escalations and ensure smooth transaction flow.
  1. Compliance & Reporting
  • Ensure adherence to RERA guidelines, documentation accuracy, and company compliance requirements.
  • Maintain regular MIS reports, performance dashboards, and operational summaries for management.
  • Support risk management initiatives and ensure audit readiness.

Candidate Requirements

Experience

  • 5-7 years of experience in real estate operations(residential or commercial).
  • Strong background in sales operations, CRM, channel partner operations, or project coordination.
  • Prior experience in Gurgaon/Delhi NCR real estate market preferred.

Skills

  • Excellent organizational and operational management skills.
  • Strong communication, coordination, and stakeholder management abilities.
  • Proficiency in CRM tools, Excel, MIS reporting, and workflow automation.
  • Problem-solving mindset with the ability to handle multitasking under pressure.

Qualifications

  • Bachelor’s degree required; MBA in Operations/Real Estate/Management is a plus.

Job Detail

  • Type:
    Full Time/Permanent
  • Shift:
    First Shift (Day)
  • Positions:
    2
  • Gender:
    No Preference
  • Degree:
    Graduation, Post-Graduation
  • Industry:
    Real Estate
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