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The role involves managing inbound and outbound calls, responding to customer enquiries, conducting timely follow-ups, coordinating appointments, and ensuring a seamless customer experience. Candidates with experience handling premium or high-value customers will be preferred.
Key Responsibilities
● Handle inbound and outbound customer calls in a professional and courteous manner.
● Understand customer requirements and provide accurate and relevant information.
● Follow up with prospective and existing customers regarding enquiries, appointments, and requirements.
● Respond to customer queries and concerns effectively and ensure timely resolution.
● Maintain accurate records of customer interactions, enquiries, follow-ups, and call outcomes.
● Coordinate with internal teams to ensure customer requirements are addressed efficiently.
● Build and maintain positive relationships with customers through professional communication.
● Handle premium customers with a high level of professionalism, discretion, and attention to detail.
● Ensure timely follow-ups and maintain a structured approach to customer engagement.
● Contribute towards delivering a smooth, consistent, and positive customer experience.
Candidate Requirements
● 3–5 years of relevant experience in Telecalling, Customer Service, Customer Relationship Management, Inside Sales, or a similar role.
● Excellent spoken and written English communication skills.
● Strong customer-handling and interpersonal skills.
● Confident, articulate, and professional communication style.
● Ability to understand customer needs and respond appropriately.
● Experience in handling premium/VIP customers will be an advantage.
● Strong follow-up, coordination, and relationship-management skills.
● Good telephone etiquette and a customer-first approach.
● Ability to work effectively in a fast-paced and professional environment.
Preferred Industry
Experience Candidates with experience in any of the following sectors will be preferred:
● Healthcare
● Hospitality
● 5-Star Hotels
● International Voice Process
● Corporate Customer Service
● Premium Customer Service
● Inside Sales / Customer Relationship Management
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