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Roles and Responsibilities:
1. Counseling and Guidance:
● Provide career guidance and course counseling to prospective students and
parents based on their interests, skills, and aspirations.
● Assist students in understanding the scope of AVGC/M&E courses and help
them make informed decisions.
2. Lead Management and Conversion:
● Handle inquiries from multiple sources (walk-ins, telephonic, email, or digital
leads).
● Follow up on leads and ensure conversions from inquiry to admission.
● Conduct regular follow-ups with prospective students to close admissions.
3. Student Enrollments:
● Ensure the achievement of monthly and quarterly enrollment targets.
● Collaborate with the admissions team to ensure a smooth onboarding process
for students.
4. Database Management:
● Maintain accurate records of inquiries, leads, and conversions in the CRM
system.
● Analyze data to identify trends and provide recommendations for
improvement.
5. Marketing and Collaboration:
● Coordinate with the marketing team to provide feedback on campaign
performance and leads.
● Represent the organization during events, seminars, webinars, and other
promotional activities.
6. Team Mentorship:
● Provide support and mentorship to junior counselors/telecaller, helping them
improve their counseling/calling techniques and achieve targets.
7. Industry Awareness:
● Stay updated with the latest trends and developments in the AVGC/M&E
education industry.
● Share insights and updates with the team to enhance counseling quality.
Skills and Competencies:
● Strong communication, presentation, and interpersonal skills.
● Ability to build rapport with students and parents and guide them effectively.
● Target-oriented with a focus on achieving and exceeding enrollment goals.
● Excellent problem-solving and decision-making abilities.
● Familiarity with CRM software and data management tools.
Preferred Qualifications:
● Bachelor's or Master’s degree in a relevant field.
● Prior experience in AVGC/M&E education counseling is highly preferred.
● Experience in handling a team or mentoring counselors is a plus.
● Fluency in English, Marathi and Hindi languages.
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